Setting up a business in a small town

We are currently setting up a business manufacturing small steel / wrought iron decor items as well as making awesome lights and other steel work like balustrades and gates.  It’s been a roller coaster ride so far because it’s really difficult to source items when you live out in the bush.  Slowly things are really starting to look good and we have quite a bit of interest in our products.

One of our big stores here in Hoedspruit, that stocks pretty much everything that we need, has such a difficult system to work with that I avoid it at all costs trying three or more stores before having to go there. The system is such that you are unable to walk in, pick up what you want and go to the till. One has to find a sales attendant to help you. They are all so busy packing stock and doing online quotes and helping clients over the phone that they do not have time to assist customers in the store so they avoid eye contact as much as possible. After hanging about for 30 mins one gets frustrated and starts begging for assistance. You are told they will come now but they don’t often come back and when they do the help with one item they then disappear again. Also, some prices are marked quite high and your sales assistant is allowed to give you quite large discounts. So one has to be all sweet and kind even when getting bad service otherwise you don’t get your discount. It seems to be at the salesman’s discretion whether you get discount or not. These are good folk – the system just sucks in my opinion. Yesterday after 45 mins in the store – I walked out in frustration and got everything I needed in 10 minutes at another store, one item in particular being 50% cheaper than the listed price in the big store. Guess where I am going next time?

Here are a few pictures of what we are making.

As soon as I have some pictures of our stunning outdoor wall lamps I will put them up for you to see.

8 thoughts on “Setting up a business in a small town

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